A la Carte and DIY Wedding Terms and Conditions
By making a purchase of any wedding DIY or a la carte items, you are agreeing to the following:
The client may select one of five predetermined color palettes provided by the florist. The specific flowers included in the arrangements will be chosen by the florist within the selected palette.
The client acknowledges that a la carte and DIY weddings are not full-service. All arrangements (with the exception of an arbor and arbor spray) must be set up at the venue by the client after delivery.
A deposit of $300 of the total fee (or the entire balance if the order is equal to or lesser than $300) is due immediately in order to reserve the event date. This deposit is non-refundable and will be collected at the time of checkout through our website or a Stripe payable link provided through email.
The remaining balance is due no later than twenty-one (21) days prior to the event date.
The client may request changes to the order up to twenty-one (21) days before the event date. The florist will make reasonable efforts to accommodate changes requested within this time frame. Changes requested after this deadline may not be accommodated. Changes may not result in a balance lesser than the original deposit.
If the client cancels the agreement more than twenty-one (21) days before the event date, the Florist will refund all payments made by the client, less the initial non-refundable deposit.
If the client cancels within twenty-one (21) days of the event, no refunds will be provided. The deposit is non-refundable in all cases.
The client acknowledges that flowers are living, perishable products. The florist ensures that flowers are fresh upon pickup or delivery. After the flowers have been handed to the client, the client assumes full responsibility for their care, storage, and handling. The florist is not responsible for any wilting, damage, or mishandling that occurs after the flowers are in the client’s possession.
All containers, vases, or other vessels provided by the florist are rented and remain the property of the florist. The client agrees to return all rented vessels via dropoff to the Loveletter homestead within seventy-two (72) hours after the event.
Any vessels that are lost, damaged, or not returned will be invoiced to the client at their full replacement cost.
The florist reserves the right to substitute flowers, containers, or materials with equivalent items if the requested items are unavailable due to seasonality or supply issues. Substitutions will be made with items of comparable style and quality within the chosen color palette.
The florist shall not be liable for any indirect, consequential, or exemplary damages arising from the services provided. The florist is not responsible for delays, accidents, or damages caused by the venue, weather, or any third-party actions.
All communication regarding this agreement, including order details, delivery or pickup arrangements, and changes, must occur via email. The florist does not conduct consultations, order adjustments, or coordination via phone.
The florist may photograph the floral arrangements for portfolio, website, or social media purposes. No client-identifying information will be used without explicit permission.
Pickup from the Loveletter Blooms homestead is included at no additional charge. Delivery is available upon request and will be quoted and agreed upon by the client and the florist based on the distance to the event location.